Geoff Reid

Customer Experience Manager

1. In words that potential customers, who know nothing about this business will understand, what is your role?

Customer Experience Manager


2. What are your professional strengths in this role?

   Creatively restless problem solver. Looking for “yes we can” solutions for customers.


3.Thinking back, what was one job that you did well that you know made a big difference to the results achieved for the customer or your team?

With my short time here at Ricky’s I can see clearly see that our customers are everything and we as a team all work together to clear the road for positive customer experiences. I look forward to becoming a part of that collaboration over time.


4.If there was one thing that you wished people could understand about the way you fulfil your role, what would it be?

At times, the day to day can get tough, priorities and detangling issues can take up time but with a little patience the quality along with the passion to provide the complete service won’t change.


5.What do you hope to achieve in your role at Ricky Richards?

To keep myself and the team on track with the daily pursuit for great customer experiences Ricky’s is currently known for.