David started in customer service in 2016 and has morphed into a tech guru extraordinaire. David supports the Ricky team in all things technical. David just needs to walk into a room and previously unresponsive computers, printers and phones suddenly spring to life. He calls it a gift. We call it embarrassing.
How long have you been with Ricky Richards?
In words that potential customers, who know nothing about this business will understand, what is your role?
I support the Ricky Team in all things technical (computers, printers, phones, etc..), and report writing for management and sales
What are your professional strengths in this role?
I’ll stop at nothing until an issue is fixed!
Thinking back, what was one job that you did really well that you know made a big difference to the results achieved for the customer or your team?
Back when I was in Customer Service I delivered an urgent order using the company UTE when no other staff was available, I also had no idea how to use the rope tie downs that holds the rolls in place. Spent a good 20 minutes or so figuring it out while on site at the customer’s business! Good times
If there was one thing that you wished people could understand about the way you fulfil your role, what would it be?
Something even I don’t understand. I seem to have some magical force that just makes technical things start working properly when I go near them, without doing anything. It’s a gift that was passed down from Dani!
What do you hope to achieve in your role at Ricky Richards?
I would like to continue discovering new technologies and tools that we can implement at Ricky to make everyones jobs easier and our customers happy