Alex is responsible for Ricky’s range of Tensile Architecture fabrics across the Australian market place. For Alex, being in sales isn’t about selling, it is about understanding people, being passionate about the products and wanting to see customers succeed. If Alex’s customers are successful, he’s successful. Win-win.
How long have you been with Ricky Richards?
Since April 2013
In words that potential customers, who know nothing about this business will understand, what is your role?
I am responsible for our range of tensile architecture fabrics which include our structure fabrics from Sioen and the Monotec range from Pro-Knit.
What are your professional strengths in this role?
Some of the strengths that I have acquired over the past 20 years in sales that have assisted me in my role include the ability to be an effective listener and building strong relationships with our customers.
Thinking back, what was one job that you did really well that you know made a big difference to the results achieved for the customer or your team?
I have managed the Monotec range of shade cloth fabric. This has given me a unique opportunity to work very closely with key fabricators/manufacturers on some large commercial projects. Not only did I create a strong working relationship, it has also given me the opportunity to assist in customising job specific requirements which in turn enabled the customer to reduce their fabrication time and provided cost saving measures.
If there was one thing that you wished people could understand about the way you fulfil your role, what would it be?
We are not all used car sales people. Being in sales you need a good understanding of people. We are passionate about what we do and want our customers to be successful. If our customers are successful, then we as a team at Ricky will be successful.
What do you hope to achieve in your role at Ricky Richards?
It’s simple. To preform my role to the best of my ability while at the same time always learning new things to help our customers.